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Refund policy

Change of Mind & Refunds

Growplay are not required to provide a refund or replacement if you change your mind. Change of mind for Laybys fall under the Layby terms and conditions. Any customers seeking a refund are asked to do so via email to Growplay monkey bars for consideration.

Email -

Please note: There may be deductions or partial refunds from the original order payment at the discretion of Growplay monkey bars management that is due to but not limited to the following:

a) The product has been unopened and unpackaged
b) The product packaging has been discarded by the customer
c) The product has been used
d) The product has been exposed to the elements
e) The product is not in re-sellable condition

Deductions or partial refunds may also be considered but are not limited to the following expenses incurred Growplay monkey bars.

a) Freight
b) Handling
c) Packaging
d) Team member outcalls
e) Administration processing