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FAQ

What is the standard shipping time

Average ETD is 7-14  days. Deliver can take up to 21 Calander days depending on your location. If you have not received your monkey bars within 21 days of purchase please contact us via messenger Status updates prior to 21 days will not be confirmed.

Pre Order sales delivery dates

Delivery dates are approximate only and can not be guaranteed. We try our best to deliver as close asapossible to the ETD advertised. Unfortunately we can not give an accurate delivery date until they have cleared customs.

Do you have one I can see be for I order.

No sorry we do not have a display set available this year. We are working on it for 2019.

How much is shipping?

Shipping cost can be calculated simply by putting in your address at the checkout prior to committing to your purchase.

What size backyard do I need?

The frame footprint is 3.8m x 3m. All the frame dimensions are indicated on the home page.We recommend allowing 5m x 4m so there is still room to play.

Can I pick it up from the warehouse?

No unfortunately our monkey bars are all dispatched from our fulfilment centres and delivered to your door.

Are they height adjustable?

Yes from 1.3m to 2.1m

What if our backyard isn’t perfectly level?

It is important to erect it on a flat and level soft surface like grass. it CAN NOT be installed on a slope. If you find it is rocking or wobbly then it's not level or assembled correctly. You will need to tighten the grub screws with some muscle, but never use an extension bar or hammer

I only received 9 footpegs, is this correct?

Yes there is one peg per leg used to stabilise the frame. They are a requirement for safe installation and use of the monkey bars.

Should there be any movement in the frame.

Yes there should be some movement in the frame. (Never loose) Ensure all screws are done up tight! They are designed to bite into the steel tubing.

Can I install it on a hard surface?

NO

How many kids can play on the Growplay frame at one time?

Growplay monkey bars have been structurally engineered and load tested to hold over 660kg. that’s around 11 children weighing 60kg each.

What does freestanding mean?

Free standing means it can be easily erected and moved around the yard without the need to secure it in the ground or dig holes in your turf. You will still need to peg each leg in to the ground with the small ground spikes (tent peg) supplied this crucial to the stability of the frame. DO NOT ERECT ON PAVED OR HARD SURFACES)

How will it arrive?

Flat packed in 7 large boxes measuring 2.4m long with a max weight of 20kg. which is about as heavy as a well packed travel suitcase.

What colours do they come in?

All our frames are painted in Growplay unique blue and silver. It is part of our brand identity.

Is it easy to erect?

YES! Very easy, most of the components are welded together already for you. Your frame will come with a Growplay allen key and very straightforward assembly instructions. We also have a instruction video you can view online or on our Facebook page.

Are Growplay Monkey Bars practical for adults?

We designed them with the intended age group use of 3 – 15 weighing 60Kg

Is there a warranty on Growplay Monkey Bars?

Your Growplay Monkey Bars are a quality product made of powder coated, galvanised steel. The warranty on the Steel Frame is three years.

All accessories have a one-year warranty.

Are Growplay Monkey Bars available internationally?

They sure are! For international orders please contact us so we can get you the cheapest shipping rate possible to wherever you are in the world.

Will my kids have fun on them?

Kids love monkey bars!! Whether they are hanging out or climbing all over them. Both boys and girls enjoy playing on them equally.