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    Growplay Monkey Bars Warranty

    Growplay Monkey Bars stands behind the quality of our workmanship and product with a 10-year warranty on all Growplay Monkey Bars frames.

    It's complimentary with your purchase and tells you that we really believe in the reliability and longevity of our product to give you that extra peace of mind.

    Growplay Monkey Bars provides a one-year warranty on all accessories and the powder-coating of the frame.

    Growplay Monkey Bars warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

    Warranty Claims

    a) If Growplay accepts a customer’s Warranty Claim, Growplay will replace the faulty or defective parts free of charge. Refunds will not be issued.
    b) Growplay will not cover any costs associated with return shipping.
    c) The customer must cover any costs associated with shipping the replacement part.
    d) Growplay Monkey bars warranty is only provided to the original purchaser and is not transferable to any other party.
    c) Growplay Monkey Bars warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only.
    d) It does not cover any faults caused by lack of maintenance, weather damage, UV damage, misuse, incorrect assembly or normal wear and tear.

     

    Warranty Breakdown

    a) 10 Year Frame Warranty for purchases after 01/10/2021. Purchases prior to this have a 5 Year Frame Warranty. 
    b) 1 Year Accessories Warranty.
    c) Accessories older than one year can be purchased at half price. Please contact us to arrange these parts if over 1 year.
    c) Frame warranty covers only the metal frame of the Growplay monkey bars against abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover.
    d) Small surface rust no larger than 2cm are not covered including welds.
    e) Growplay monkey bars warranty does not cover any wear and tear. All other mentions of non-warranty cover also apply.
    d) Free items included with purchase have a 3 month warranty.


    Exclusions

    Damage through wear and tear.

    This warranty does not extend to normal wear and tear of the product. This may include, but is not limited to:

    a) Rusting of steel components,
    b) UV deterioration of textile components,
    c) Discoloration of plastics or Powder coat.
    d) As outdoor products that are actively used, climbing frames and their accessories will experience wear and tear over time.


    Powder coat defects less than 2cm are not covered. 

    Damage through weather conditions - Damage to the product that results from weather events – such as rain or wind – are not covered under the warranty. Growplay suggests that you contact your home and contents insurer if your product is damaged by such events.

    Damage through improper installation -This warranty does not extend to any failure of the product caused by installation not in accordance with the Growplay user Manual. Customers must assemble their Growplay product by following carefully the Installation section of their Growplay Manual.

    Furthermore, the warranty does not cover installation provided by a third-party assembly service. It is the customer’s responsibility to check all boxes and confirm that all components are included in the correct condition before installing.

    Damage through insufficient care or maintenance - This warranty does not extend to accelerated decay of the product caused by poor care or maintenance. It is essential that customers regularly check, and follow the advice of, the Care and Maintenance sections of their Growplay Manual to ensure that their product lasts as long as possible.

    Damage through inappropriate use - This warranty will be void if the product is used for any other activity besides those for which it was intended. Growplay products constitute recreational climbing frames and accessories for such products. They are not intended for use as professional gymnastics or other sports, etc.

    The warranty will also be void if any non Growplay components or accessories are used with the product – such as third-party swings or Shade Covers.

    Any evidence that inappropriate actions that have led to product failure will not be covered by the warranty. Similarly, replacement parts or repairs needed to mend such damage will not be covered under the warranty.

    Damage through salt water body proximity - This warranty (on all steel components, specifically) is not valid where the Growplay product is assembled within 1.6 km of a salt water environment or where it is subject to ocean spray.

    Damage through commercial use - Growplay products are intended for domestic or personal use only. Use of any Growplay product for commercial purposes - including, but not limited to, use in play centres, community organisations, schools and amusement parks - will void the product's listed warranty period. Growplay reserves the right to reject a Warranty Claim on the basis of suspected overuse in a commercial setting.

    Personal injury - This warranty does not cover personal injury or losses due to any of the above: wear and tear, weather conditions, inappropriate installation, insufficient care or maintenance or inappropriate use, nor does it cover damage due to negligence or accidents.

    Installation - This warranty does not cover any installation service. If a customer pays for installation of their Growplay product at the time of purchase, this is a one-time service only. The customer may not claim installation costs for any replacement parts under any circumstances.

     

      If you have any questions or need to invoke your warranty, please contact Growplay Monkey Bars customer service team on 0452 359 937 or email info@growplaymonkeybars.com