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Click & Collect

We are excited to offer Click & Collect as a convenient option for our customers at select locations across Australia. Collect your order directly from one of our warehouses, saving on shipping costs and enjoying faster access to your Growplay Monkey Bars.

How it Works:

  1. Place your order on our website and select "Pickup in store" at checkout.
  2. Choose your preferred pick-up location from the options available.
  3. Once your order is ready, you'll receive an email notification with collection details.
  4. Visit the selected warehouse within 10 days and follow the instructions below for a smooth pick-up experience.
IMPORTANT:
Orders must be collected within 10 days. Orders not collected with-in 10 days may be cancelled without notice and $75 re-stocking fee applied to your refund.

Additional Information:

  • Please bring a copy of your confirmation email and valid ID when collecting your order.
  • Ensure you bring an appropriate vehicle for your order size and have proper load restraints to secure your items safely.

Locations:

Brisbane

Northline Warehouse

Address:

20 Wood Street Bundamba QLD 4304

Collection Hours:

Monday to Friday: 9am - 3pm

Instructions:

  1. Upon arrival, locate the intercom system at the entrance.
Intercom system
  1. Press the intercom button labeled "Warehouse".
  2. Quote your Growplay order number for collection.
  3. Once granted access, proceed to the pickup area at Door 1.
Pickup area
  1. A staff member will assist you with collecting your order.

Perth

Perth Warehouse

Address:

3-4/8 Abrams Street Balcatta WA 6021

Collection Hours:

Monday to Thursday: 7am - 4pm

Friday: 7am - 2pm

Instructions:

  1. Park in the designated pick-up area in front of the 'DISPATCH' sign.
  2. Proceed to the office with your order number or confirmation email.
  3. Wait for a staff member to assist you with your order.

Melbourne

Melbourne Pickup Warehouse

Address:

19 Zilla Court Dandenong South VIC 3175

Collection Hours:

Monday to Friday: 10am - 4pm

Instructions:

  1. Prepare for pickup:
    • Bring an appropriate vehicle for your order size.
    • Ensure you have proper load restraints to secure your items safely.
    • Note: For safety reasons, we cannot release orders if your vehicle or restraints are inadequate.
  2. Upon arrival, park in the designated vehicle spaces on the left. If no parking is available, safely pull up to the roller door.
  3. Ring the doorbell at the office to alert staff of your arrival.
    • If there's no response after a short wait, call the number displayed on the Growplay sign in the window.
    Growplay sign
  4. Present your ID and order number to the staff member and they will assist you with receiving your order.
  5. Sign the Proof of Delivery form to confirm receipt of your order.